Shipping Policy

Elan and Stone – Shipping Policy

---

1. Shipping Promises & 30-Day Rule

At Elan and Stone, we are committed to honoring our shipping commitments. If a specific delivery timeframe is provided, it will be respected.

If no timeframe is specified, orders will be shipped within 30 days. In the event of any delay, customers will be notified and given the option to accept a new estimated delivery date or request a full refund.

---

2. Domestic Shipping (Within the U.S.)

Processing Time: Orders are prepared and dispatched within 3–5 business days.

Delivery Time: Once shipped, delivery generally takes 2–8 business days, depending on the destination and carrier.

---

3. International Shipping

Customs & Duties: Customers are responsible for any import duties, taxes, or customs fees required by their destination country.

Documentation: International shipments may require customs documentation depending on local regulations.

Value Threshold Changes: Certain countries may apply duties or taxes regardless of order value.

---

4. Carriers, Packaging & Restricted Items

Carriers: We ship with trusted carriers such as DHL, USPS, UPS, or FedEx. Shipping rates may be calculated based on actual or dimensional weight.

Packaging: All items are carefully packaged to ensure safe and secure delivery. Insurance is recommended for high-value items.

Restricted Items: Jewelry products are generally unrestricted, but any items classified as hazardous materials will follow applicable transport regulations.

---

5. Shipping Fees & Free Shipping Policy

Free Shipping: Available for orders over $40.

---

6. Our Commitment to You

At Elan and Stone, every order is prepared with care and dispatched promptly. If unforeseen delays occur, we will contact you with clear options.

We are committed to ensuring your jewelry arrives safely, beautifully packaged, and within the expected timeframe, reflecting the quality and elegance of our brand.